Refund Policy

Last Updated: July 1, 2024

At EMARA CA, we are committed to ensuring your satisfaction with our professional financial services. This Refund Policy explains our refund procedures and conditions for subscription plans and services.

1. Subscription Services

Our subscription-based financial services are billed on a recurring basis according to the plan you select (monthly or annual). Please note the following regarding refunds for our subscription services:

1.1. Cancellation of Subscription

You may cancel your subscription at any time through your account dashboard or by contacting our support team. Upon cancellation:

  • Your subscription will remain active until the end of the current billing period
  • You will continue to have access to all services until the end of the current billing period
  • No partial refunds will be issued for the unused portion of your current billing cycle
  • You will not be charged for subsequent billing periods after cancellation

1.2. Pro-rated Refunds

Pro-rated refunds may be considered in the following exceptional circumstances:

  • Technical issues that severely impact service availability for an extended period
  • Significant and documented failure to deliver the services described in your subscription plan
  • Other circumstances as evaluated on a case-by-case basis

All pro-rated refund requests must be submitted in writing to our support team and are subject to review.

2. Setup Fees

Setup fees are non-refundable as they cover the costs of initial account setup, system configuration, and onboarding processes which are completed immediately after subscription.

3. One-Time Services

For one-time services (such as consultations or custom financial reports):

  • Prior to Service Delivery: Full refunds are available if requested before work has commenced
  • In Progress: Partial refunds may be available, less costs for work already performed
  • After Completion: No refunds are available after the service has been delivered unless there are significant quality issues

4. Refund Process

To request a refund:

  1. Contact our support team at ask@emaraagroup.com with your refund request
  2. Include your account details, the service in question, and the reason for your refund request
  3. Our team will review your request and respond within 5 business days
  4. If approved, refunds will be processed using the original payment method within 7-14 business days

5. Exceptions

We reserve the right to deny refund requests in the following cases:

  • Violation of our Terms of Service
  • Misuse of our services
  • Requests made after the eligible refund period
  • Services that have been fully delivered according to specifications

6. Currency and Processing

All refunds will be processed in UAE Dirhams (AED). Please note that currency conversion rates and processing fees are determined by your payment provider and are outside of our control. We do not cover any currency conversion fees or charges imposed by your bank or payment provider.

7. Changes to This Policy

We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Last Updated" date at the top of this page.

It is your responsibility to review this Refund Policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

8. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Email: ask@emaraagroup.com
Phone: +971 58 531 2477
Address: EMARA LLC, Dubai, United Arab Emirates